Refund policy

Return & Exchange

At Taylor, every piece is carefully curated for you. Still, we understand that sometimes a change of mind happens. Our goal is to make returns and exchanges as seamless as possible while ensuring that every client feels confident and cared for.

Online Purchases

  • You may return or exchange items purchased online either by mailing them back.

  • Exchanges for online purchases can be completed by mailing back your item and placing a new order.

Regular-Priced Merchandise

  • Returns: Within 14 days of the shipping date, you may receive a full refund to your original method of payment. Within 30 days, you may return for merchandise credit issued on a Taylor Digital Gift Card. After 30 days, we can no longer accept returns.

  • Exchanges: Online purchases can be exchanged within 30 days of the shipping date.

Sale Merchandise

  • Items marked with a discount, not eligible for return or exchange.

Return & Exchange Conditions

To be eligible for return or exchange:

  • Items must not be washed, worn, or damaged.

  • All original tags must be attached.

  • Shoes must be returned in the original box.

  • Intimates, shapewear, hosiery, face masks, personalized items, and gift cards are final sale.

How to Mail Back an Online Return

You can start a return directly from your Taylor account or via the Order Tracking Form if you checked out as a guest.

  1. Sign into your account and access your Order History.

  2. Select Return Items and fill out the return request form.

  3. Review and confirm. You’ll receive a Return Confirmation email.

Returns must be sent back using the return label provided by Taylor.

Processing Time: Returns are typically processed within 7–10 business days after we receive your package. You’ll receive an email confirmation once completed.

Order Cancellation

If you need to cancel your order, please contact Taylor Client Care within 30 minutes of placing it (during business hours). We’ll do our best to assist.

Gift Cards

Gift cards cannot be redeemed for cash unless required by law. Returns of purchases made with a gift card will be refunded back to a gift card as merchandise credit.

Payments via PayPal or Klarna

  • PayPal: Refunds for PayPal purchases are issued back to your PayPal account only if mailed to us. In-store PayPal returns may be exchanged or issued as merchandise credit.

  • Klarna: Online purchases made with Klarna will be refunded back to your Klarna account when mailed. In-store Klarna returns follow the same conditions as online returns, but future installments may still be required.